Glossary
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Return Goods Handling
The process of returning products from customers to manufacturers, including documentation, transportation, receipt, quantities and why they were returned.
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Return Material Authorization or Return Merchandise Authorization (RMA)
An RMA number provides the authority for a defective product to be returned and as a reference for credit approval or product repair and replacement.
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Return Order Management Costs
The financial charges associated with managing RMAs and return-related processing costs including moving goods, handling, and storage.
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Return Product Authorization (RPA)
Similar to an RMA but used when returning an item under warranty.
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Return on Assets (ROA)
A metric that indicates a company's profitability in relation to its total assets; calculated by dividing a company's net income by its total assets.
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Return on Sales
A measure of how efficiently a company turns sales into profits; calculated by dividing a company's operating profit by its net sales.
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Return to Vendor (RTV)
When goods are sent back to the consignor after a customer or buyer’s inspection department rejects the material.
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Returns Inventory Costs
The financial charges associated with managing returned goods that are placed in inventory including repair or refurbishment and disposal.
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Returns Material Acquisition, Finance, Planning, and IT Costs
The financial charges associated with return orders and returns inventory, plus any finance, planning, and information technology costs to support return activity.
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Returns Processing Cost
All financial charges associated with returns - transportation, handling, storage, repair or replacement, finance, information technology, management, etc.
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Returns to Scale
In economics, the measure of proportional change in output with respect to the input factors in the long run at constant technology used for the production process.
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Reverse Engineering
A process that analyzes a device or program to determine its function or structure. Often done with the intent of re-creating or modifying it.
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Reverse Logistics
The management of all activities related to returned product, returned pallets and containers, and returned materials for disposal or recycling.
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Roll Over
When a tractor-trailer flips or is turned on its side during an accident.
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Roll-On/Roll-Off (RORO)
A method of loading and unloading cargo unto vessels using the wheels of the cargo. Typically used for cars, trucks, and other machinery with wheels.
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Roll-On/Roll-Off Cargo Ships
See Roll-On/Roll-Off (RORO).
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Roll-On/Roll-Off Ships
See Roll-On/Roll-Off (RORO).
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Rollover
When a shipment cannot be loaded on the desired vessel and has to be booked on a future voyage.
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Roof Fairings
An air deflector mounted on the top of the cab (tractor or truck) that is designed to lower drag (air resistance) and improve fuel savings.
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Root Cause Analysis
A review to identify the factor (or factors) that caused a nonconformance and should be permanently eliminated through process improvement.
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Route Trucks Delivery
The transportation of goods along fixed and regular routes with specific locations and at specific times in order to deliver the goods.
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Routing Accuracy
The degree to which actual performance conforms to specified expectations.
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Routing or Routing Guide
Specifying how a shipment will move between the origin and destination, including the carrier(s), route(s), and time involved.
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Rules
Procedures put in place for how work is to be performed and how to adhere to regulations.
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S&OP
See Sales and Operations Planning (S&OP).
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